FAQ
​Processing Time
Since each piece of jewelry is handmade by me, the time I need to prepare an order for shipping varies. I will make every attempt to ship your items within 72 hours of your order. I will let you know if your order requires more time.
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Shipping
Please remember that shipping around any holiday can be very unpredictable and Priority Upgrades are recommended to ensure faster delivery times. If you need a different shipping method that isn’t shown at checkout, please send me a message BEFORE you place your order.
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Items will be shipped to the “ship to” address that is entered at checkout. Please ensure that this address is correct as I do not take responsibility for items shipped to the wrong address due to an error here. If you need the item sent to a different address or you notice that there is an error, it is your responsibility to contact me within 2 business days of the date of your order to ensure the items are shipped to the proper location.
Returns and Refunds
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I accept returns or exchanges only for items that arrive damaged or defective. I cannot refund the original shipping charge.
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Conditions of return
If you have received a damaged or defective item, please email a photo to me at seawavestudioLK@gmail.com within five business days of receiving the item and I will gladly send you a replacement or refund. I may be able to repair the item depending on the type of damage, and I will provide a prepaid return shipping label if this is the case. If you request a replacement, it may look different than the original due to the nature of the materials and processes I use.​