FAQ
Processing Time
Since each piece of jewelry is handmade by me, the time I need to prepare an order for shipping varies. I will make every attempt to ship your items within 72 hours of your order. I will let you know if your order requires more time.
Shipping
Please remember that shipping around any holiday can be very unpredictable and Priority Upgrades are recommended to ensure faster delivery times. If you need a different shipping method that isn’t shown at checkout, please send me a message BEFORE you place your order.
Items will be shipped to the “ship to” address that is entered at checkout. Please ensure that this address is correct as I do not take responsibility for items shipped to the wrong address due to an error here. If you need the item sent to a different address or you notice that there is an error, it is your responsibility to contact me within 2 business days of the date of your order to ensure the items are shipped to the proper location.
Returns and Refunds
I accept returns or exchanges only for items that arrive damaged or defective. I cannot refund the original shipping charge.
Conditions of return
If you have received a damaged or defective item, please email a photo to me at seawavestudioLK@gmail.com within five business days of receiving the item and I will gladly send you a replacement or refund. I may be able to repair the item depending on the type of damage, and I will provide a prepaid return shipping label if this is the case. If you request a replacement, it may look different than the original due to the nature of the materials and processes I use.